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Phone: 1-909-621-9900 - Email: CSS Cares           

Notifying the Public of Rights Under Title VI

Community Senior Services

Title VI Complaint Form Downloadable (PDF)

Community Senior Services is committed to ensuring that no person shall be excluded from the equal distribution of services and amenities because of race, color or national origin in accordance with Title VI of the Civil Rights Act of 1964.

  • Community Senior Services operates its programs and services without regard to race, color, and national origin in full compliance with Title VI.
  • Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Community Senior Services. All complaints will be fairly and objectively investigated.
  • To file a complaint, you may contact Community Senior Services at (909)621-9900 or visit our administrative office at 141 Spring St. Claremont, CA 91711.
  • For more information about Community Senior Services’ Title VI program and complaint procedure, contact (909)621-9900; or visit Community Senior Services’ website:
  • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor- TCR, 1200 New Jersey Ave., S.E., Washington D.C. 20590.
  • If information is needed in another language, contact (909)621-9900
  • Si se necessita informacón en español, llame (909)621-9900
  • 如果信息是需要另一种语言接触 (909) 621-9900
  • Kung ang impormasyon ay kinakailangan sa ibang wika, tumawag sa (909)621-9900
  • 다른 언어로 정보가 필요하면 (909) 621-9900으로 연락하십시오.
  • Nếu cần thông tin bằng ngôn ngữ khác, hãy liên hệ (909)621-9900

Community Senior Services’ Title VI Complaint Procedures

Title VI Complaint Form Downloadable (PDF)

As a recipient of federal dollars, Pomona Valley Community Services, Inc. (hereinafter referred to as “Community Senior Services”) is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. Community Senior Services has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012. The Complaint Procedures and Complaint Form are posted on our website at

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Community Senior Services may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Community Senior Services investigates complaints received no more than 180 days after the alleged incident. Community Senior Services will only process complaints that are complete.

Within 10 business days of receiving the complaint, Community Senior Services Title VI Program Administrator, Floy Biggs, will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. Community Senior Services has 30 days to investigate the complaint. The complainant will be notified in writing of the cause to any planned extension to the 30-day rule.

If more information is needed to resolve the case, Community Senior Services may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days Community Senior Services can administratively close the case.

A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the
allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or the LOF to appeal to the Community Senior Services Board of Directors or its designee. The complainant is entitled to review the denial, to present additional information and arguments, and to a separation of functions (i.e. a decision by a person not involved in with initial decision to deny eligibility). The complainant is entitled to receive written notification of the decision of the appeal and the reasons for it.

The complainant may also file a complaint directly with the Federal Transit Administration, as follows: Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590.

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